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03 July 2009
  • Home
Exclusive: Carphone Warehouse rewards staff for customer service rather than sales volume

Top Story

Exclusive: Carphone Warehouse rewards staff for customer service rather than sales volume

Sian Harrington, 03 July 2009

The mobile phone giant's new reward strategy is to pay employees for giving good customer service rather than awarding commission for individual sales.

 

Latest

Lord Mandelson promises action to secure Vauxhall's long-term future and save jobs

Lord Mandelson promises action to secure Vauxhall's long-term future and save jobs

David Woods, 03 July 2009

 

Business secretary Lord Mandelson has pledged to do "everything possible" to secure...

 
Cost-cutting employers are setting themselves up for long-term problems

Cost-cutting employers are setting themselves up for long-term problems

David Woods, 03 July 2009

 

Employers are so concerned with cutting costs they are setting themselves up...

 
Dangerous Dogs Act should be amended to protect workers at risk of attack from dogs, say Trade Unions

Dangerous Dogs Act should be amended to protect workers at risk of attack from dogs, say Trade Unions

David Woods, 03 July 2009

 

Trade Unions have called for better protection for employees working with dogs.

 

Employees like bosses who offer wellbeing programmes

 

Tesco bucks the trend by continuing to offer graduate job opportunities

 

British Red Cross's senior managers given chance to improve their coaching skills

 

House of Lords ruling gives protection for a wider range of disabled conditions

 

Personal Accounts could come at a price - 200,000 job losses

 

CIPD sees little evidence that rate of redundancies is on the decline

 

Exclusive: HR is to blame for the line's talent management shortcomings, say leading HR professionals

 

HR Excellence Awards 2009: The Winners

 
 
More News
  • Most Read
  • Discussed
  • Emailed
  • 29.06.09HR consultancies Towers Perrin and Watson Wyatt are to merge
  • 02.07.09House of Lords ruling gives protection for a wider range of disabled conditions
  • 01.07.09HR Excellence Awards 2009: BT's Caroline Waters awarded HR director of the year
  • 30.06.09Companies aren't slashing training spend, they are increasing it
  • 30.06.09Employers must keep workplaces cool and let staff dress down, warns the TUC
  • 01.07.09HR Excellence Awards 2009: The Winners
  • 30.06.09Kellogg's uses Tony the Tiger to bring staff total reward statements alive
 
  • 02.07.09Personal Accounts could come at a price - 200,000 job losses
  • 03.07.09Cost-cutting employers are setting themselves up for long-term problems
  • 30.06.09Employers must keep workplaces cool and let staff dress down, warns the TUC
  • 30.06.09Companies aren't slashing training spend, they are increasing it
  • 29.06.09Jobseekers moving into teaching will benefit the profession, say teachers
  • 03.07.09Dangerous Dogs Act should be amended to protect workers at risk of attack from dogs, say Trade Unions
  • 03.07.09Lord Mandelson promises action to secure Vauxhall's long-term future and save jobs
 
  • 29.06.09HR consultancies Towers Perrin and Watson Wyatt are to merge
  • 02.07.09House of Lords ruling gives protection for a wider range of disabled conditions
  • 03.07.09Exclusive: Carphone Warehouse rewards staff for customer service rather than sales volume
  • 02.07.09Exclusive: HR is to blame for the line's talent management shortcomings, say leading HR professionals
  • 30.06.09Kellogg's uses Tony the Tiger to bring staff total reward statements alive
  • 03.07.09Dangerous Dogs Act should be amended to protect workers at risk of attack from dogs, say Trade Unions
  • 03.07.09Cost-cutting employers are setting themselves up for long-term problems
 

People

HR Excellence Awards 2009: BT's Caroline Waters awarded HR director of the year

HR Excellence Awards 2009: BT's Caroline Waters awarded HR director of the year

HR magazine editorial, 01 July 2009

 

Caroline Waters, director of people and policy at BT was awarded HR...

Zenith Provecta appoints Marisa Jerrison

Zenith Provecta appoints Marisa Jerrison

David Woods, 01 July 2009

 

Marisa Jerrison has been appointed group human resources manager at Zenith Provecta.

 
More News
 
Who is hiring and who is making redundancies?

Who is hiring and who is making redundancies?

Who are the UK's most family friendly employers

Who are the UK's most family friendly employers

 

Features

Up-skill your way out of the recession

Up-skill your way out of the recession

Debrah Harding, 03 July 2009

When a recession bites, employers are faced with two choices: cut costs...

Is there a future for HR?

Is there a future for HR?

Maurice Duffy, 02 July 2009

In the history of the world we have seen many people who...

Flexible working and strong green credentials are essential to attract talent

Flexible working and strong green credentials are essential to attract talent

Heather McInroy, 01 July 2009

A business needs the right talent to promote growth and boost its...

 
More Features
 

Forums

Latest Topics

Cost-cutting employers are setting themselves up for long-term problems

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Personal Accounts could come at a price - 200,000 job losses

2

 
 

Blogs

Latest Discussed
David Jones

HR: resources, relations or rubbish?

1

David Jones, 28 June 2009

 
 
 
David Jones

DWP needs you

0

David Jones, 21 June 2009

 
 
 
 
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Poll

Do you think it is appropriate for employers to take disciplinary action against staff who take part in unofficial strikes?

 

Directory

 

Latest Issue

Latest Issue

Issue May 2009

  • The 50 most influential people in HR
  • M&S' HR director on remodelling the retailer
  • The profile of an HR leader
  • Who are the most family friendly employers?

 

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HR Features List 2009

HR Features List 2009

 
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